Return and Exchange Policy
At ICU Craft Box, we take pride in providing personalized crafts that are unique to you. We understand that customized items are made to your exact specifications and cannot be returned after mockups have been approved, unless there is an error on our part. We apologize for any inconvenience this may cause. All custom orders are final sale, and we do not offer returns or exchanges.
However, we are committed to ensuring that you are satisfied with your purchase. If you have any questions or concerns regarding your custom item, please reach out to us and we’ll do our best to assist you. In case of an error on our part, we will make sure to rectify it as soon as possible.
Please note that we do not offer returns or exchanges for custom orders. However, if the item is damaged during shipping or if there is an error on our part, we will be happy to exchange it for you. Please reach out to us within 5 business days of receiving the item, and we will work with you to ensure that you are happy with your purchase.
